Design for resilience: Lightning talks to spark ideas, conversation, and change

Talk/Panel /Wednesday/October 19/6:30 PM

Description and details

Service Design DC is back for the third year of its popular DC Design Week lightning talks! Join us for a series of cross-disciplinary, rapid-fire presentations that will showcase unique perspectives on the notion of resilience — and how design inherently fosters quicker, more successful recovery from adversity for individuals and communities.

Our speakers will regale us with case studies, methods, frameworks, and philosophies that we’re sure will inspire new ideas and ways of thinking about your own work. As always, there will be ample time for Q&A and discussion.

Service Design DC is the home base of the Service Design Network DC chapter, with more than 1,500 designers and design leaders dedicated to advancing the practice of service design and empowering each other  through learning, connection, and inspiration. Join us at

This event was put together in partnership with Service Design DC.


Venue info: Zoom


  • Linda Hoopes

    she / her / hers


    Dr. Linda Hoopes helps individuals, teams, and organizations learn to thrive in turbulence. She is the author of the award-winning book Prosilience: Building Your Resilience for a Turbulent World, and founder of Resilience Alliance. She combines her academic background in Industrial/Organizational Psychology with over 30 years of experience in organizational change to bring practical, realistic perspectives to a range of audiences. Along the way she weaves in her interests in music, photography, sailboat racing, massage therapy, and family history.

    Resilliance Alliance website



  • Megan Marini

    she / her / hers

    Principal, Director of Strategy and Outreach

    Megan oversees 3×3’s creative planning work, focusing on practical applications of systems thinking to develop design strategies for urban needs. Prior to 3×3, Megan specialized in design research for international development programs at organizations such as Reboot, the Earth Institute’s Center for Sustainable Urban Development, and ARCHIVE for clients including the World Bank, UNEPS, UNOPS, and Internews. With interest in community and capacity building in challenging contexts, Megan has lectured at IIT Institute for Design, Columbia University, Barnard College, and the Johns Hopkins University Program in Latin American Studies. She has spoken at the SCNY Urban Tech Summit, Conversations on Design podcast, Hindsight Conference, and Design Future Live podcast by AIGA Design, among others. Her work and writing have been featured in GOOD, Public Interest Design, and DWELL magazine.


  • Chris Spirito

    he / him / his

    Nuclear Cyber Security Consultant, Idaho National Laboratory

    Chris Spirito is a Nuclear Cyber Security Consultant for Idaho National Laboratory (INL). He supports Nuclear-Cyber work programs with US partners and is PI for a research program on remote and autonomous operations for advanced reactors. Prior to joining INL, Chris was the International Cyber Lead for The MITRE Corporation. He is also a board member for WiRED International, a global health NGO providing medical education to underserved regions of the world.

  • Charlie Nickerson

    he / him / his

    Nuclear Cyber Security Analyst, Idaho National Laboratory

    Charlie Nickerson is a Nuclear Cyber Security Analyst for Idaho National Laboratory (INL). His background is in Applied Mathematics and he has a multi-decade history of supporting Department of Energy initiatives focused on the safety of nuclear facilities around the world. Charlie currently supports the Nuclear-Cyber work program and leads multiple initiatives in the areas of cyber-taxonomy development and application for operational technology environments, and analysis of physical protection systems for cyber-security vulnerabilities.

  • Eric Plunkett

    he / him / his

    HCD Consultant, Rios Partners

    Eric is a consultant and human-centered design facilitator at Rios Partners, where he works with a range of federal and nonprofit clients to embed strong customer experience (CX) within their organizational mindsets and operations. For 2-4 glorious hours per week, he escapes his rambunctious toddler and loving wife to practice and perform with his improv team, Sons’N’Roses.

  • Chloe Varelidi

    she / her / hers

    Founder, Follies Toys & Humans Who Play Design Studio

    Chloe Varelidi is the inventor of follies, an award-winning toy that turns kids into architects of their own playground. An architect-turned-play designer herself, Chloe is also the Founder and CEO of Humans Who Play, a design service studio focused on creating social impact through play. She was part of the early teams at the Institute of Play, Quest to Learn, the Mozilla Foundation and littleBits launching everything from top-rated apps, to best selling electronic toys, to a public school featured on the cover of the NYT Magazine and a city-wide street game festival in her hometown of Athens, Greece. Chloe has won multiple industry awards for her work along the way, including some from ISTE, TOTY, and Common Sense Media and is recognized as one of the GOOD100 for shaping the world in meaningful and creative ways. Chloe frequently lectures about harnessing play as a force for doing good and is a faculty at the Interaction Design Program at the George Washington Corcoran School of Art & Design. She has been recently recognized with the Washington Award by Evermay and as one of the AIGA50 in Washington DC.

    Humans Who Play website

  • Frankie Abralind

    he / him / his

    Executive Director, The Good Listening Project

    Frankie Abralind began experimenting with this work when he was lead designer at Johns Hopkins Sibley Memorial Hospital's Innovation Hub.  For years on the weekends, he'd been listening to and writing poems for strangers on the streets of Washington, D.C., under the "Free Custom Poetry" banner. Frankie relishes the overlap of human-centered design with Listener Poet work: listening to uncover truths and help people feel understood (and help them understand themselves).

    Frankie lives in Washington, D.C. with his wife and six typewriters.

  • Yosef Shuman

    he / him / his

    Service Designer, Ford Motor Company

    Yosef Shuman, a human-centered service designer, has more than a decade of experience in researching, designing, and delivering innovative services and experiences. He is passionate about uncovering the deeply rooted needs and desires of people, then working with providers to design experiences that are desirable, enjoyable, and effective for everyone involved. He has brought this passion to organizations across a wide range of fields, from education to finance and transportation, in both public and private sectors. Additionally, as a practitioner of an emerging field in the United States, Yosef has been a thought leader and advocate for the value Service Design brings to the table: Presenting at events, leading workshops, and developing content for the greater design community.


  • Rachael Dietkus, LCSW

    she / her / hers

    Founder, Social Workers who Design

    Rachael Dietkus is a mom, social worker, design researcher, organizational strategist, and founder of Social Workers Who Design. She is educated and trained in both social work and design and practices being a designer who is trauma responsive. Rachael advocates for social workers in design and tech, studies and writes about the impacts of trauma in the context of design, and focuses on how and why trauma-responsive methods are needed and can they can be ethically and meaningfully integrated into design research and practice.

    Social Workers Who Design website


This event will be streamed via Zoom:

  • In order to participate fully, plan to join via the Zoom app on a computer, tablet, or mobile device with enough bandwidth to support viewing video.
  • Only those whose display name fully matches the name on our registration list will be admitted from the waiting room, to ensure only those who have registered for the event are able to attend — and to create space for intimate conversations.
  • This event will be recorded unless technical issues occur. The recordings will be shared in the AIGA DC recordings archive for AIGA members to rewatch or catch up on at a later date. If you’re not an AIGA Member, you can register for a membership on the AIGA Membership website.
  • Questions for the speaker can be asked live during the event through the chat during the Q&A portion of the event.

You can find more about joining our virtual events, including how to connect, directions to troubleshoot, and information about our refund policy in our FAQ.


If you need any additional accommodations, please contact us using a method that works best for you:

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You can learn more about how we’re making DC Design Week an accessible experience by visiting our accessibility statement.

Code of conduct

All AIGA DC events adhere to our Code of conduct.


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