DC Design Week has a lot of moving parts, so if you’ve got questions, we’ve got answers. Need help finding streaming links for events? We’ve got you covered.

Frequently asked questions

  • How can I participate in DC Design Week?

    This year, we’ll be offering virtual, hybrid, and in-person programming. Most virtual events will be held via Zoom. Hybrid events will offer opportunities to attend in person or virtually via Zoom. All in-person events will follow CDC-recommended guidelines as well as any additional safety protocol from our partners and venues. Please check the event listing for event-specific details.

    For virtual events, we strongly recommend you join your Zoom session via your computer so you can easily view the presenter and any visuals they may share. Download the Zoom app ahead of time so you don’t miss a minute. You can also join through your browser.

  • How is DCDW partnering with the community for event programming?

    In our community-curated events model, which we started last year, we invited our community to pitch and put on their own events. We reviewed event proposals from individuals, groups, and organizations to pick diverse, thought-provoking, engaging events that represent the DC creative community.

    Once chosen, event planners from the community were partnered with members of our committee to plan the events that will take place in October.

  • How do I find the Zoom link for the event?

    Once you’ve registered for your event through Eventbrite, you will receive an email from DC Design Week via Eventbrite with a link to the Zoom. You will receive the link again shortly before the event starts so it’s at the top of your inbox.

    If you have any trouble finding the Zoom link for the event, please contact us at designweek@dc.aiga.org in the hour leading up to the start time.

  • I’m in a waiting room. How do I get in?

    We want to create a more intimate space for conversations, ensuring only those who register for the event can join.

    Make sure your full name on Zoom matches your registration name by hovering over your name in the participant list, selecting “More,” “Rename.” If you have dialed in by phone, please send us an email at designweek@dc.aiga.org immediately with your event name and phone number in the subject line.

    We will send reminders as people join the waiting room and will only admit those whose display name matches our registration list.

  • I’m having trouble with my Zoom. What can I do?

    We encourage you to explore Zoom’s Help Center first. If you aren’t able to resolve the issue that way, reach out to us at designweek@dc.aiga.org.

  • What’s your refund policy?

    We will honor refunds up until 24 hours before your event’s start time.

    We will not honor refunds:

    • For technical difficulties unless you reach out to us at the start of the event to see if we can help troubleshoot your issue. (We’ll likely ask to see what steps from Zoom’s guide you’ve tried to start.)
    • If you weren't admitted from the waiting room because your display name did not match our registration list.
  • COVID-19 is rapidly changing: What happens if in-person events need to be canceled?

    When possible, in-person events will be moved to Zoom and a refund should not be expected. If an event is canceled in its entirety a refund will be issued. In either scenario you will be notified immediately.

  • What is the mask policy for in-person events?

    Event partners who are putting on each individual event will have the final say, but we are encouraging those not speaking, drinking, or eating to wear a mask. When in doubt, review the information on the webpage for your event for more specific requirements.

  • Will events be recorded?

    All virtual and hybrid events will be recorded unless technical issues occur or recording the content disrupts the intimacy and privacy required for an event. The recordings will be shared in the AIGA DC recordings archive for AIGA members to rewatch or catch up on at a later date.

    If you’re not an AIGA member, you can register for a membership on the AIGA Membership website. We’re a 100% non-profit entity, so this goes a long way to keeping us afloat.

  • How can I buy tickets for multiple people in my organization at one time, instead of having to purchase each ticket separately?

    We are happy to work with you on your group ticket purchase. Please reach out to designweek@dc.aiga.org so we can accommodate your needs.

  • When I buy a ticket, where is the money going?

    Ticket sales cover our expenses, including streaming platforms and live closed captioning. We also share revenue with our speakers when requested to ensure our speakers receive some compensation for bringing their talent, expertise, and time to our community.

    DC Design Week donates all profit from the week’s events to the Design Continuum Fund, which helps launch the next generation of talented artists and designers by offering financial support for minority and economically disadvantaged students.

    We try to make our programming as affordable as possible, and therefore accessible, to all. If you ever find that costs bar you from participating, please reach out to us at designweek@dc.aiga.org so we can work together to find a solution that works for you!

  • I need accommodation to participate fully – What do I do?

    All of our virtual events will include live captioning.

    If you need additional accommodation, please contact us. We ask that you request your accommodation as early as possible, as we may not be able to fulfill all requests made after October 12. We honor your privacy and no identifying information (e.g., your name) is required to request an accommodation.

    DC Design Week is committed to improving accessibility and inclusion efforts each year. We recognize this is a journey and we are still far from our ideal. Read more about our accessibility efforts.


General Questions

Email: designweek@dc.aiga.org

Accessibility Questions

Email: accessibility@dc.aiga.org


DC Design Week is committed to improving accessibility and inclusion efforts each year. You can learn more about how we’re making this DC Design Week an accessible experience by reading our accessibility statement.

View accessibility statement


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